Online Shopping Guide
Welcome to 45Rglobal.com, the official global website and online store of 45R, a Japanese clothing brand founded 1977, known for its commitment to quality, craftsmanship and timeless design.
At 45R, we are passionate about sharing the beauty and culture of Japan with the world. Our products reflect the country's rich history and traditions, and are crafted with the utmost care and attention to detail. From hand-woven textiles to intricate embroidery, our garments are made using traditional techniques that have been passed down through generations of artisans. For more details about our clothmaking, please visit our corporate website here.
We are proud to offer worldwide shipping, excluding Japan, so no matter where you are, you can experience the beauty of 45R's Japanese aesthetics and craftsmanship. For more details on our shipping policies, please see our Shipping and Delivery section.
45Rglobal.com is operated by 45R regional office based in Hong Kong. We ship our products from Hong Kong to customers all around the world, ensuring safe and timely delivery.
Is there any important information I should be aware of regarding 45R products before making a purchase?
45R values the texture and appearance of our products greatly. Each item undergoes a careful washing process and treatment to bring out the unique qualities of its materials. Please note that some variations in size, color, twisting, and warping may occur depending on the expression and material of the product, especially for hand-printed, woolen products, hand-woven and ultra-gauze fabrics. The website 45Rglobal.com sells carefully inspected products and strives for accurate product information, including sizing.
We would like to kindly inform you of these characteristics before you make a purchase. We appreciate your consideration and hope this information will help you make an informed decision about your purchase.
Please make sure to review the shipping and return section before confirming your purchase.
Items in the sale are subject to further reductions. We do not reimburse the difference in sale price.
We can only assist with products purchased on 45rglobal.com; we are unable to provide support for products purchased in 45R physical stores. Additionally, please note that products purchased on our website cannot be returned or serviced at physical stores.
How can I make a purchase?
Making a purchase on 45Rglobal.com is easy and secure. Here are the steps:
Step 1 : Please choose the items you wish to purchase.
Step 2 : Add the selected items to your cart.
・Please note that the inventory is not yet secured at this point. The items will be confirmed upon order completion.
Step 3 : Proceed to checkout.
・If you are ready to purchase the items in your cart, please proceed to checkout.
Step 4 : Enter shipping information.
・If you are already a registered member, please log in to display your registered information.
・If you wish to place an order without registering, please enter the shipping information directly and proceed.
・For more details shipping and payment methods, please see the Shipping and Delivery section.
Step 5 : Select the shipping method.
・Generally, for domestic orders within Hong Kong, we offer 'Standard Shipping' through SF Express. For international orders outside Hong Kong, we provide 'Express Shipping' through DHL. Please proceed accordingly.
・We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
Step 6 : Enter payment information.
・The available payment methods may vary by country.
・If you have a coupon code or store credit, please enter it here.
・The displayed payment amount may or may not include fees such as. shipping or customs duties, depending on the country.
・The payment system utilizes Global-e.
Step 7 : Purchase completed.
・Once the payment is completed, a purchase completion screen will be. displayed.
・Please also check your provided email address for a purchase completion email.
What currency do you use for your prices?
We display and collect payments in the local currency when you select your shipping country. You will be charged in the currency listed at checkout.
45Rglobal.com is not responsible for any currency exchange or other fees charged by banks or payment processors.
Can I amend my order?
If you need to make any amendments to your purchase, please submit an inquiry using the form here as soon as possible. We will review your request and let you know if it is possible to make the amendments.
Please be aware that once your order has been dispatched, we cannot amend your order, and we are unable to add items to an existing order or combine multiple orders.
Can I cancel an order?
If you need to cancel your purchase, please submit an inquiry using the form here as soon as possible. We will review your request and let you know if it is possible to cancel.
Please be aware that we will be unable to cancel your order if it has already been processed at our warehouse or dispatched. Additionally, we're unable to combine or add an item to an existing order.
What payment methods does 45Rglobal.com accept?
We offer over 35 different payment methods. Major payment methods like Visa, Mastercard, American Express, PayPal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region, such as Klarna, Alipay, KCP, Kakao Pay and so on. Additional local payment methods are available and viewable upon checkout.
Please note that we do not accept gift certificates, coupons, or points issued in 45R retail stores as payment.
Is it safe to use my credit card on 45Rglobal.com?
Where are your products shipped from?
Our office and warehouse located in Hong Kong, serve as the shipping point for our products. As the official global website and online store of 45R, 45Rglobal.com is operated by the regional office based in Hong Kong. We ship our products from Hong Kong to customers all around the world, ensuring safe and timely delivery. For more information, please see the Terms and Condition.
What delivery options are available?
45Rglobal.com is operated in Hong Kong. For international orders, we offer DHL Express shipping. For orders within Hong Kong, we offer standard shipping via SF Express. Shipping rates are calculated at checkout and vary based on the destination and the weight of the package.
We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
When will I receive my order?
Most of our orders are shipped within 2 business days of purchase from our Hong Kong warehouse, pending availability and credit verification. Once your order is shipped, we estimate you will receive your order within 3-10 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Please note that we do not ship on the weekends or Hong Kong holidays. 45Rglobal.com cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimize any potential delays. Once your order has shipped, you will receive a tracking number so that you can monitor your shipment's progress.
How do I track my order?
You will receive a tracking number in a dispatch completion email and in your account. Look up your tracking number here.
How much does shipping cost?
Shipping rates will be automatically calculated at checkout according to the products in your cart and the inputted shipping address. We offer free worldwide shipping to customers on orders totaling approximately US$420 or more (or equivalent in local currency). Please note that this threshold may be reviewed periodically and is subject to change. Additionally, the specific threshold for free shipping may vary slightly depending on the country of delivery. Moreover, there may be occasions when we offer free shipping on all orders, regardless of the purchase amount.
Do I have to pay duty, import charges and local taxes?
The treatment of taxes, duties, and other customs fees is determined by the country to which the shipment is being made. For most countries, we offer duty and tax paid, and they are included in the prices. So you do not have to worry about paying any extra fees upon delivery.
Please check the list in terms and service to see which options are available for your country.
What are the returns and refund policy?
All items must be returned within 20 days of receipt of your order. You must contact customer service prior to returning your order from the form here or your account page.
Discounted items, socks and tights and personalized or custom products are non-returnable. Please note that we do not accept returns for 45R products purchased outside of 45rglobal.com.
To initiate a return, please ensure that the item is in its original and perfect condition, with all 45R garment tags still attached, meaning it has not been worn, washed, tumble dried, altered, or tailored. If returned goods fail to meet our return policy requirements, we reserve the right to refuse a credit for products. For more information, please see the terms and service.
In the case of returns, we are unable to refund the shipping fee paid at the time of purchase or the return shipping fee.
How do I return an item?
As soon as you’ve decided you’d like to return, let us know from here, indicating the item/s you are returning and a reason for return. After reviewing your return request, we will provide guidance on the return process or direct you to the return portal page. Please be aware that you have 20 days from the date of purchase to complete the return.
Can I return items as many as I want?
The website 45Rglobal.com sells carefully inspected products and strives for accurate products information, including sizing. If a customer has a high rate of returns, the company may deactivate their account temporarily to investigate the issue and will notify the customer via email.
Is return shipping free?
No, return shipping fees are not covered. In the case of returns, we are unable to refund the shipping fee paid at the time of purchase or the return shipping fee.
How long do refunds take?
After a refund is processed, it may take 7-10 business days for the credit to appear on your billing statement.
How do I exchange for a different size?
If you need a different size, please return the other item for a refund first and order the size you want. Please note that return shipping fees are not covered by 45Rglobal.com and any duties and taxes paid are non-refundable.
Is there a shipping fee on exchanges?
Yes, there is a shipping fee for any exchange order. We are unable to refund the shipping fee paid at the time of purchase or the return shipping fee.
Is there any additional information regarding refunds?
Your refunds can only be credited back to the original form of payment. You will receive a full refund of the product price paid, excluding shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged products. Any duties and taxes paid separately at checkout are non-refundable.
We are committed to providing excellent customer service and will do our best to respond to your inquiries as soon as possible. Thank you for choosing 45Rglobal.com!
For any inquiries, please contact us from the form here.
Our customer service team is available to assist you during our standard business hours from Monday through Friday We are closed on weekends and Hong Kong holidays, unless we have informed otherwise in advance.
Where can I find the size chart for an item?
To ensure that you receive the best possible fit, please take a moment to review the size chart provided on the product details page prior to making your purchase. Additionally, our sizing guide below indicates the key measurement points on each item.
How do I care for 45R indigo products?
Our indigo-dyed clothing has a distinct and authentic beauty that comes from the natural fading process of the indigo dye. Each piece possesses its own unique character, making it one-of-a-kind. We encourage you to embrace the natural fading process, as it adds to the individuality and charm of each garment, creating a look that truly expresses your personal style.
To fully enjoy our indigo products, please follow the care instructions shown below.
Where are 45R products manufactured?
45R places a high priority on exceptional craftsmanship and traditional techniques to create unique items. We believe in the power of Japanese craftsmanship, which has been handed down through generations, and the majority of our items are produced in Japan. Additionally, we work with trusted partners outside of Japan to create hand-woven fabrics like Khadi in India and hand-knitted pieces in China, where skilled artisans bring their expertise to our products. Regardless of the location of our skilled experts, we always strive for the utmost in quality and craftsmanship. For more details about our clothmaking, please visit our corporate website here.